ServiceOps
The operating system
for your technical service
Centralize tickets, contracts, field technicians, assets and SLA in one platform. Stop operating in Excel and emails.
Built for technical service companies
Everything you need, in one place
From ticket creation to closure with evidence and digital signature.
Executive Dashboard
Real-time KPIs: open tickets, met SLA, CSAT and active contracts in a single view.
Service Desk
Create, assign and close tickets with full history, comments and automatic escalations.
Work Orders
Generate orders from tickets, assign technicians, record materials, evidence and digital signature.
Dispatch
Visualize each technician's workload and schedule field visits with an interactive calendar.
CMDB / Assets
Full inventory of devices and infrastructure per customer with intervention history.
Inventory
Spare parts and materials stock control with low-inventory alerts and consumption traceability.
Contracts and SLA
Define service agreements, associate metrics and receive alerts before renewals.
Maintenance
Schedule preventive maintenance plans and automatically generate recurring tasks.
Reports and Analytics
Export reports on tickets, customers, assets and SLA. Make data-driven decisions.
Automations
Rules to assign, escalate and notify without manual intervention.
Customer Portal
Your customers open and track tickets directly from a portal with your brand.
Integrations
Connect with Microsoft Teams, Slack, Email and more via webhooks and REST API.
From problem to solution, without friction
Ticket opened
Your customer reports an issue via portal, email, or your team logs it directly.
Assignment and dispatch
The system assigns the right technician based on workload, location and skills.
Field execution
The technician records materials, photos and the customer's signature from their mobile.
Closure and analytics
The ticket closes, SLA is measured and the report is available immediately.
A solution that grows with your company
Choose the plan that fits your operation. No hidden fees, no complicated contracts.
Starter
Ideal for companies that want to digitize their service desk.
- Customers and Contacts
- Tickets and Incidents
- Knowledge Base
- Basic SLA
- Executive Dashboard
Business
For organizations with technical field operations.
- Everything in Starter +
- Work Orders
- Technician Dispatch
- Mobile technician view
- Asset Management / CMDB
- Preventive Maintenance
- Advanced Contracts and SLA
- Advanced Analytics
Enterprise
For companies requiring maximum automation and control.
- Everything in Business +
- Advanced CMDB
- Stock Inventory
- Automations
- Integrations (Teams, Slack, Email)
- Self-service Customer Portal
- Webhooks and API
- Customizations
- Priority Support
Final value varies by number of users, modules and required implementation.
Ready to transform your service operation?
Schedule a personalized 30-minute demo. No commitment.